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Customer Care Representative

ShowClix, a fast-growing, downtown-based event ticketing company, is actively seeking a passionate, motivated and resourceful Customer Care Representative who likes wearing many hats and thrives in a fast-paced and fun work environment.

This job requires great attentiveness to other people; the ability to read other people, to listen to them, and to empathize with them. A lively enthusiasm is necessary. Personal interactions will generally be upbeat and cheerful, requiring someone who is warm, helpful, and friendly. Others must be put at ease, and feel welcome.

A faster-than-average pace will be the norm for this position. There will be a fair degree of variety from one day to the next, especially with regard to personal interactions. There will be several "pots on the fire" at once, therefore, the job requires one to shift from task to task quickly, and maintain a strong sense of urgency to keep everything going smoothly.

Key Responsibilities:

  • Answer the main customer care line in a cordial and professional manner.

  • Assist customers with ticket purchases over the phone.

  • Answer customers’ questions concerning our ticketed events.

  • Respond to customer support requests submitted through the online support system.

  • Resolve customer problems related to their ticket purchase.

  • Assist Account Managers with customer care-related issues.

  • Keep accurate records of customer care inquiries through the admin client.

  • Manage customer account and ticket purchase information via our database.

Qualifications:

  • Strong computer literacy. Must be internet savvy.

  • Ability to learn new tasks quickly.

  • Strong organizational skills with the ability to multi-task.

  • Excellent verbal/written communication skills.

  • Must be friendly and have a passion for helping others.

  • Good troubleshooting and problem-solving skills.

  • Comfortable working in a start-up environment.

  • Previous Customer Service experience is a plus.

  • Prior event ticketing experience a plus, but not required. 

  • A passion for the entertainment and music industries, big plus!

Job Details:
We are currently seeking a Customer Care Representative to join our team! This full-time position will be salaried at $25K a year and will require you to work the following hours: (Monday - Friday from 12:30pm - 9:00pm). 

*Our ideal candidate must also be flexible on weekends as our department may require additional support between the hours of 12pm - 5pm Saturday's & Sunday's. 

*Please include a cover letter or brief paragraph about why you believe you would be a good fit for this Customer Care position at ShowClix. 

ShowClix is a fast-growing, full-service event technology company that handles ticket sales, marketing, and on-site operations for events around the world. Our partners include fandom and consumer conventions, live music venues, museums, attractions, and festivals. Each of our team members is passionate about live events and innovative technologies. We hire smart and creative people who possess entrepreneurial-like qualities and thrive in a dynamic environment.

For information about life at ShowClix visit: https://www.showclix.com/ticketing/careers

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