Account Manager

Location: Pittsburgh, PA

Department: Account Management

Type: Full Time

Min. Experience: Entry Level

Want to work with people to make their events unforgettable? We're actively seeking an enthusiastic, friendly Account Manager who can keep cool in a fast-paced environment. 

As Account Manager, you will build relationships with the company’s ticket sellers -- including live music venues, performing arts groups, museums, festival organizers, nightclubs, non-profit organizations, and more -- while helping them with the online ticketing system and, occasionally, on-site training and support. 

Our Account Managers are multitasking pros who must learn the system to make the ticketing experience as easy as possible for our clients. Professional and patient communication skills are required, and you will be responsible for simultaneously managing all of the details for dozens of events.

ShowClix is proudly based in downtown Pittsburgh, PA, within walking distance of dozens of restaurants and PNC Park. Perks include a competitive salary, benefits package, and a truly awesome office equipped with a snack wall, projection screen cinema lounge, and PlayStation 3. To learn more about life at ShowClix, visit http://www.showclix.com/culture.

 

Key Responsibilities

  • Act as primary contact for the company’s ticketing clients. Responsibilities include account setup, training on the ticketing system, and support throughout the length of their contract. You will be on-call.
  • Build and demonstrate expert knowledge of the ShowClix ticketing system.
  • Provide assistance to members of the sales team in delivering software demonstrations and training to prospects and clients.
  • Collaborate and communicate with sales team members who sign new clients that are handed off for support. Provide regular updates on account status and communicate opportunities for new business, as they arise. 
  • Provide on-site support to clients when necessary. This will require travel and some weekend work.
  • Identify, and work to resolve, issues in the ticketing system by reporting to the appropriate department.
  • Report and provide input on feature requests and ticketing system enhancements that are requested by clients. 
  • Participate in quality assurance and testing of new features and functionality, enhancements and bug fixes.


Qualifications

  • Experience working in the live event or event production industry is required. 
  • Experience working in Account Management and/or for a software company is preferred.
  • Strong written and verbal communication skills are essential to enhance client relationships and foster communication among ShowClix team members.
  • Excellent organization, time management, and prioritization skills.
  • Critical thinking and problem-solving skills needed to meet new account setup requirements and quickly handle client issues.
  • Ability to manage multiple tasks and projects with attention to detail and follow up.
  • Open, flowing communication is important. Must be friendly and genuinely interested in the business, agenda, and needs of others.

About ShowClix:

Back in 2007, founders Lynsie Campbell and Joshua Dziabiak created ShowClix as an online ticketing and live event search engine. From a one-room office with a couple of computers and a ping-pong table, the company eventually evolved into the full-service event ticketing system that it is today.

Millions of tickets, three offices, and two cereal walls later, we’re the preferred ticketing solution for thousands of performing arts theatres, live music venues, and festivals — as well as museums, non-profit fundraisers, nightclubs, even circuses and rodeos.


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